Privacy Policy

DLC Construction Services is a brand operated by DLC International Group ("DLC," "Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, process, and disclose information when you interact with our website, forms, communications, services, and related systems.

By using our website, submitting your information, requesting an estimate, scheduling an appointment, or otherwise interacting with us, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Property address
• Project details
• Messages you send to us
• Appointment and estimate request details

We may also collect certain technical information automatically, such as:

• IP address
• Device/browser information
• Website activity
• Form submissions
• CRM activity logs
• Call recordings, voicemail, and message history where applicable

2. How We Use Information

We use your information to:

• Respond to inquiries
• Provide estimates and consultations
• Schedule and confirm appointments
• Send project-related updates
• Send service follow-ups
• Send promotional or marketing communications where consent has been provided
• Improve our services, marketing, and customer experience
• Maintain records and comply with legal obligations

3. SMS and Communication Consent

When you submit your information through our website forms and expressly consent to receive text messages, you agree to receive SMS communications from DLC Construction Services, which may include:

• Inquiry responses
• Estimate scheduling
• Appointment confirmations and reminders
• Project updates
• Follow-up messages
• Occasional promotional messages, where consent is provided

Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time or HELP for help.

Consent to receive text messages is not a condition of purchase.

4. How We Share Information

We do not sell your personal information. We may share information with service providers that help us operate our business, including:

• CRM and automation platforms
• Phone, email, and messaging providers
• Website and form providers
• Scheduling tools
• Analytics providers
• Contractors or service partners involved in fulfilling your request
• Legal or regulatory authorities when required by law

5. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. Data Retention

We retain information for as long as needed to:

• Provide services
• Maintain business and communication records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

7. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may:

• Request access to your information
• Request correction of inaccurate information
• Request deletion where applicable
• Opt out of marketing communications
• Opt out of SMS by replying STOP

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance, understand user activity, and support marketing and advertising efforts. These technologies may collect information such as browser type, device information, IP address, and pages visited.

11. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be effective when posted on this page.

13. Contact Information